This weekend I sat outside at my favorite local brewery and was immensely grateful that things were beginning to look like pre-COVID times.
And yet, having facilitated countless Zoom call “check-ins” with our leadership cohort groups, it’s also apparent that many of them don’t miss a lot of things that were part of our everyday life pre-COVID. As a follow up to the discussion on Leading Through Chaos, here are some of COVID’s silver linings teams want to carry forward:
Better balance. Some of us have seen more of our families in the last three months than we did in the entire year prior. This time to come together with family has been a completely unexpected gift for many. Carving out time for family can be hard, and yet my hope is we will find ways to achieve this better balance going forward.
Deeper team relationships. Many leadership cohorts were grateful for stronger personal connections among colleagues. Indeed, despite the virtual distance, we’ve connected with our teams more than ever during this pandemic. I’ve heard numerous times how much people have appreciated their boss and colleagues calling in to check on them and their families. This connection among teams not only makes for happier employees but also drives team cohesion and performance.
Quicker decision making. We’ve had to make decisions quickly with imperfect and incomplete information. We’ve had to push the button when we weren’t positive it would work. And surprisingly, many of us have experienced better results. Sometimes we get so bogged down in analysis that we unnecessarily bottleneck our decision-making process.
Cross-functional collaboration. This one I didn’t expect, but teams have described more cross-functional collaboration and cooperation. People are jumping in to help their colleagues and working more collaboratively toward common goals, often moving beyond the confines of their job titles to drive results.
Focusing on the essentials. The challenge (and beauty) of a crisis is that it forces companies to focus on the things necessary to move the business forward. For leaders, this can also mean less micromanagement and greater autonomy for employees. Ironically, this bottom-up empowerment model often drives better results than when managers feel like they can handle it all.
As businesses reopen and life seems to revert to the pre-COVID days, we also know that the world—and business broadly—is an undoubtedly different landscape than it was February. And while it’s easy to slip into our old ways, we need to reflect on what has worked well in the COVID environment. While the weeks at home without restaurants and gyms were a challenge, there were also many silver linings.
We love hearing from our teams; if you would like to share more about your COVID experiences and silver linings, please comment below.
As we’re starting to move from COVID-19 crisis management and stay-at-home orders, the conversations are shifting—they are more hopeful and encouraging, but cautious. Transitioning to the new normal will undoubtedly be a slow process. And questions abound as to what the “new normal” will look like at home, at our jobs, in our communities, and for our world more broadly.
As we’ve been working with leaders to help them navigate this sea of uncertainty, Bridges’ Transitions Model has provided a particularly helpful framework. Around for almost thirty years, the model helps leaders and organizations understand how to transition from old paradigms and mindsets to new models and ways of being. The model is insightful because it talks about transitions rather than changes. Changes are external and often beyond our control; they are situations and events. Transitions, on the other hand, are internal and within our control; they are how we react to changes. COVID-19 is a (major) change—how will we transition?
Applying Bridges’ Transition Model to the COVID-19 crisis, most of us are now in the neutral zone. We understand there are changes, and the novelty of the situation has started to wear off. We are looking ahead and asking questions. But while there may be a tendency to rush straight through to the end zone, the neutral zone actually poses an opportunity for innovation and thinking anew about how we work and live.
For leaders today, we should use this neutral zone as a time to reflect, explore, and be curious about our prior ways of doing things. Are there opportunities to improve, innovate, and adjust? It is no coincidence that some of the most cutting-edge companies have birthed new creations through chaos in their transition to a new normal.
So, if you’re working with teams, embrace the neutral zone as a field of opportunity to explore new options. Searching for new opportunities may not mean a complete restructuring of your business. It may be as simple as small changes to drive customer value or boost efficiency, or even resolving to do more of what you love.
If anything is certain with COVID-19, it’s uncertainty. Let’s not accelerate too quickly toward our new beginnings. We may miss a golden opportunity to bring something really amazing into the world, our organization, our teams, or our families.
Courageous conversations. For many leaders the thought of having difficult or tough conversations triggers fear, anxiety, and sheer panic. The problem is we’re wired to either get angry and argue, or we retreat to a passivity or distancing behavior. Neither are good solutions. And yet my experience with leaders is that leaders can increase their effectiveness individually, and with their teams, if they can start to model and coach others on how to have these conversations in a way that doesn’t send people running in fear.
And so, I want to share strategies and tactics that work well when facilitating these tough, emotionally packed conversations. Here are five things that will up your game:
- Focus on purpose and outcomes – focus on what you want to achieve individually, and collectively, with the other person. Effective leaders will directly address why they’re having the conversation and what they hope to achieve (a creative stance). This approach helps people get on a future-focused, forward trajectory vs. getting bogged down in the problems, differences, tension points, etc. (a reactive stance).
- Expand your perspective – we use a beach ball in our leadership sessions, and we ask each leader to hold the beach ball up close; and then we ask what they see – the response is typically “blue, red, green – one color.” Then we have them move the ball outward, so they can see the entire ball. What we stress is leaders need to explore other perspectives, and viewpoints. We have a tendency to see blue, red, orange – and we can’t see the bigger picture. Curiosity is a critical leadership skill to help “see other colors.” Curiosity sounds like: “I’m curious where you’re coming from…”; “I’m interested in how you came to that conclusion”; and “I am frustrated with the situation as well. Challenge me on what I’m seeing going on.”
- Suspend or avoid judgment and blame – If you want to trigger another person into a reactive, fearful, defensive state, all you have to do is start placing blame. With these conversations, it’s highly likely people will get into a defensive mode; and so, it’s important to be aware of judging and blaming. A practice to counter this tendency is to reflect on how you’ve contributed to the issue, and then take responsibility for what you own. It’s called personal accountability. When leaders take the lead in this area, others will often step forward and speak to what they are responsible for as well.
- Use the “Third Story” to set up the conversation – the Third Story is a strategy/tactic introduced in the book, Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (highly recommend). The Third Story challenges leaders to step back from the situation and describe the issue as if they were a third-party, mediator type, looking at the situation objectively; and then describing the situation from that third-party perspective. What we’ve found is this approach helps people tee-up the issue with less emotion. See chapter 8 in Difficult Conversations.
- Be conscious, and I mean very conscious, about what’s going on with you – with our clients we talk a lot about conscious leadership, self-awareness, and recognizing the impact that your inner game has on your outer game. My last point is, be aware of what’s going on in you. Be aware of whether you’re feeling threatened, frustrated, fearful, tense? Be aware of emotions such as frustration, fear, anxieties, anger, etc. When you’re not in present mode and self-aware, you will not be successful in applying the ideas presented in #1-4.